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img{border-radius:100%;max-height:100%;max-width:100%}.chat-header-info{position:absolute;top:0;left:0;height:70px;padding-left:74px;color:#fff}.chat-header-info h5{max-width:160px;padding:0;margin:23px 0 0 0;font-size:16px;line-height:24px;font-weight:400;white-space:nowrap;overflow:hidden;-o-text-overflow:ellipsis;text-overflow:ellipsis}.chat-header-fun{float:right;height:44px;padding-right:10px;margin-top:15px;font-size:0;border-radius:0 10px 0 0}.chat-header-fun .icon-chat{position:relative;width:44px;height:44px;padding:5px;font-size:14px;cursor:pointer;border-radius:23px;-webkit-transition:all .4s;-o-transition:all .4s;transition:all .4s}.chat-header-fun .icon-chat-menu .dropdown-menu{position:absolute;display:none;-webkit-transform-origin:right top;-ms-transform-origin:right top;transform-origin:right top;-webkit-animation:scaleFadeIn .2s;animation:scaleFadeIn .2s}.chat-header-fun .icon-chat-menu 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p{height:24px;font-size:14px;line-height:24px;min-width:178px;word-break:keep-all;white-space:nowrap;overflow:hidden;-o-text-overflow:ellipsis;text-overflow:ellipsis;color:#454547}.type-file .file_info div{height:18px;min-width:178px;font-size:12px;word-break:keep-all;white-space:normal;overflow:hidden;-o-text-overflow:ellipsis;text-overflow:ellipsis;color:#888}.type-file .file_info div .status{padding:0 5px;float:right}.type-file .file_info div .error{color:#ff3838}.type-image .lim_bubble{padding:0;background:#fff;overflow:hidden}.type-image .lim_bubble .preview{float:left}.lim_illustrated{width:200px;margin:-9px -13px -10px -13px}.lim_illustrated li,.lim_illustrated ul{padding:0;margin:0}.lim_illustrated .first-item{width:100%}.lim_illustrated .first-item a{position:relative;display:block;width:100%;height:100px}.lim_illustrated .first-item a img{float:left;width:100%;height:100px}.lim_illustrated .first-item a p{position:absolute;bottom:0;left:0;padding:3px 5px;line-height:18px;font-size:12px;color:#fff;background:rgba(0,0,0,.3)}.lim_illustrated .first-item a:hover p{text-decoration:underline}.lim_illustrated .normal-item{width:100%;padding:5px}.lim_illustrated .normal-item a{position:relative;display:block;width:100%;height:46px}.lim_illustrated .normal-item img{position:absolute;width:46px;height:46px;top:0;left:0}.lim_illustrated .normal-item p{position:absolute;top:0;left:50px;height:46px;padding:0 5px;line-height:22px;font-size:12px;color:#333;text-align:justify}.lim_time{text-align:center;color:#888;font-size:13px}#history .info{margin:8px 0;color:#858585;word-wrap:break-word;word-break:break-word}#history .info img{max-width:100%}.time{padding-left:4px;font-weight:400;color:#bbb}.visitor{color:#ff7f27;position:relative}.visitor .lim_sending{position:absolute;width:18px;height:18px;top:22px;left:-10px;opacity:0;filter:alpha(opacity=0);background:url(../images/loading2.gif) 0 0 no-repeat;-webkit-animation:fadeIn .2s;animation:fadeIn .2s;-webkit-animation-delay:1s;animation-delay:1s;-webkit-animation-fill-mode:both;animation-fill-mode:both}.visitor .lim_error{position:absolute;width:16px;height:16px;top:22px;left:-10px;background:url(../images/icon_chat.png) -140px -262px no-repeat;cursor:pointer}.say{margin-top:8px}.dot{line-height:1.5;margin-top:3px;padding:0 0 0 13px;word-wrap:break-word;word-break:break-word}.dot .preview{cursor:-webkit-zoom-in;cursor:zoom-in}.dot .robot-survey{margin:10px 0 5px}.dot .robot-survey span{margin-right:5px}.operator{color:#3f48cc}.operator img{max-width:100%;max-width:none\9}.operator .fuzzyHeader,.operator .fuzzyRelHeader{color:#999;line-height:20px;margin-top:8px}.operator .relQuestionA{cursor:help;margin-left:-6px}.operator .relQuestion{color:#189aff;list-style-type:disc;list-style-position:inside}.series .lim_error,.series .lim_sending{top:2px}.chat-footer{position:fixed;z-index:100;width:100%;bottom:0;height:60px;background-color:#fff;border-radius:0 0 10px 10px;-webkit-box-shadow:0 -10px 12px 0 rgba(55,56,59,.04);box-shadow:0 -10px 12px 0 rgba(55,56,59,.04);border-top:1px solid #f0f1f2;-webkit-transition:all .2s;-o-transition:all .2s;transition:all .2s}.chat-footer .menuBar{position:absolute;top:13px;right:10px;width:105px;float:right;list-style:none}.chat-footer .menuBar li{position:relative;float:left;list-style:none;display:inline-block;width:34px;height:34px;margin:0 0 0 1px;overflow:hidden;border-radius:18px;cursor:pointer;-webkit-transition:all .4s;-o-transition:all .4s;transition:all .4s}.chat-footer .menuBar li .emotion{cursor:pointer}.chat-footer .menuBar li .sendFiles{cursor:pointer}.chat-footer .menuBar li .uploadFileFrame{position:absolute;left:0;top:0;width:100%;height:100%;opacity:0}.chat-footer .menuBar .sendBtn .enter{border:none;cursor:pointer;background:0 0;-webkit-transition:all .4s;-o-transition:all .4s;transition:all .4s}.chat-footer .menuBar .sendBtn .active{cursor:pointer}.chat-footer .menuBar .sendBtn .active .icon-chat-send{background-position:-264px -218px}.status-robot{*overflow:hidden}.status-robot .inputBoxWrap{margin-right:50px}.status-robot .menuBar{width:35px;right:10px}.status-human-1 .inputBoxWrap{margin-right:45px}.status-human-1 .menuBar{width:35px;right:10px}.status-human-2 .inputBoxWrap{margin-right:80px}.status-human-2 .menuBar{width:70px;right:10px}.status-human-3 .inputBoxWrap{margin-right:115px}.status-human-3 .menuBar{width:105px;right:10px}.inputBoxWrap{position:relative;height:42px;margin-top:9px;margin-right:105px;margin-left:15px;border-top:1px solid transparent;-webkit-transition:all .2s;-o-transition:all .2s;transition:all .2s}.inputBox{width:100%;height:84px;line-height:21px;margin-top:9px;overflow-y:auto}.status-robot 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-1px}.chatEndedTips{position:absolute;left:0;bottom:0;z-index:110;width:100%;height:60px;background:#fff}.chatEndedTips .chatEndedTips-box{position:absolute;top:50%;left:0;width:100%;height:30px;margin-top:-15px;text-align:center;font-size:14px;line-height:30px}.chatEndedTips a{color:#006edc;text-decoration:none}.chatEndedTips a:hover{color:#0059b2}.imgViewMask{position:absolute;top:0;left:0;width:100%;height:100%;z-index:2147480001;opacity:.7;filter:alpha(opacity=70);-moz-opacity:.7;background-color:#333}.imgViewWrap{position:absolute;left:0;right:0;bottom:0;top:0;z-index:2147480002}.imgViewWrap .imgViewBox{position:absolute;width:100%;height:100%;left:0;top:0;text-align:center;overflow:auto}.imgViewWrap .closeBtn{position:absolute;top:0;right:0;width:60px;height:60px;padding-left:15px;background-color:#000;font-size:30px;color:#fff;text-align:center;text-decoration:none;border-radius:0 0 0 60px;cursor:pointer}.imgViewWrap .closeBtn:hover{color:red}.tipwords{padding:7px 0 24px 0;line-height:24px;text-align:justify;font-size:16px;word-break:break-word;word-wrap:break-word;color:#333;width:100%}.emphasize{color:#ff3838;margin:0 2px}#holderTip{position:absolute;color:#888;left:1px;top:9px;font-size:14px;line-height:21px;pointer-events:none}#unreadBox{display:none;position:absolute;left:0;bottom:100%;height:40px;line-height:40px;padding:0 15px;background-color:#fff;-webkit-box-shadow:0 0 12px 0 rgba(0,0,0,.12);box-shadow:0 0 12px 0 rgba(0,0,0,.12);color:#006edc;cursor:pointer;border-radius:20px 20px 20px 0}#unreadBox:after{content:" ";position:absolute;top:0;right:3px;width:8px;height:8px;border-radius:4px;background-color:#ff5b5b}.backCircle{position:absolute;left:0;top:0;width:100%;height:100%;border-radius:50%;background-color:rgba(255,255,255,.2);-webkit-animation:ripple .2s ease-out;animation:ripple .2s ease-out;z-index:-1}.backCircle.backCircle-active{background-color:#d3d3d6}.backCircle.backCircle-hover{background-color:#c2c2c6}.callbackPanel .captcha{margin-bottom:0}img[name=biaoqing],img[name=emotion]{width:30px;max-width:30px;height:auto;vertical-align:bottom}@media (-webkit-min-device-pixel-ratio:2),(min-device-pixel-ratio:2),only screen and (min--moz-device-pixel-ratio:2){.visitor .lim_sending{background-image:url(../images/loading2@2x.gif);background-size:18px 18px}.visitor .lim_error{background-image:url(../images/icon_chat@2x.png);background-size:368px 392px}.role-visitor .lim_sending{background-image:url(../images/loading2@2x.gif);background-size:18px 18px}.role-visitor .lim_error{background-image:url(../images/icon_chat@2x.png);background-size:368px 392px}}.special-panel .panel .panel-bd{top:25px}